Policy

LIANA NAILS SPA

CUSTOMER POLICY

To provide the best experience for all our guests, we kindly ask you to observe the following policies:

Appointments & Late Arrivals
Please arrive on time. Guests arriving more than 10–15 minutes late may need to modify or reschedule their appointment.

Cancellations & No-Shows
Please provide at least 24 hours’ notice when possible. Repeated no-shows or last-minute cancellations may require a deposit for future appointments.

Service Guarantee
If you experience lifting, chipping, or another service-related issue, please contact us within 7 days. Accidental damage or repair requests made after 7 days may be subject to a fee.

No Refunds on Completed Services
If you are not satisfied with your service, please let us know before leaving or contact us as soon as possible. We appreciate the opportunity to address your concerns.

Colors, Shapes & Designs
Please confirm your color, shape, length, and design during your service. Changes requested after the service is completed may result in an additional charge.

Pricing
Prices may vary depending on length, shape, design, removal, repairs, and add-on services. Please ask about pricing before your service if you have any questions.

Children & Guests
Children must be supervised at all times for their safety and the comfort of our guests.

Respectful Environment
Please treat our team and other guests with kindness and respect. Abusive, threatening, or inappropriate behavior will not be tolerated, and we reserve the right to refuse service.

Promotions & Discounts
Discounts and promotions cannot be combined unless otherwise stated.

Thank You

We truly appreciate your understanding, cooperation, and continued support.

LIANA NAILS SPA